Shipping Information

Shipping Information dispatches all parcels using courier chosen according to your order or the type of products sold on to offer you a fast and reliable delivery service. With this service, your parcel is delivered within 10 working days from the day you receive a confirmatory mail from about your order which would be done as soon as your “points on click” meet the minimum value set by After the order is dispatched , you will be given a tracking number to your mail or SMS to your mobile number which you can use to track your order on the courier service provider’s website.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress using the order tracking number on the courier service provider’s website. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.

What happens if I am not available to receive my parcel?

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order. Please note the shipment cost for resending the parcel will be borne by the customer.

Shipping Days

Order received will be couriered on the next day. Product will be couriered from Monday to Saturday. On sunday Courier office remains closed, so saturday order will be processed on Monday. Our office remain closed between 3 November 2013 to 12 November 2013, So all order received between 10 days will be couriered on 13th November 2013.

What should I do if I receive a damaged parcel?

when you receive your parcel if you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to

I have only received part of my order

Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email.

I have received a defective item or my order is incorrect

If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.