FAQ's


  • Payment Information

    We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with 'Credit, Debit Card or Net Banking' option, as this is simply the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a Credit or Debit card or NET Banking , you may choose to pay via Bank Transfer or Bank Deposit to our ICICI Bank A/c, you must ensure that you select the option when ordering the products of your choice, and you must also keep a note of the total cost of your order including shipping as this is the amount you will need to transfer or deposit to our A/c.

  • What should I do if I cannot track my order online?

    Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress using the order tracking number on the courier service provider’s website. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.

  • What happens if I am not available to receive my parcel?

    Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Ayurvedic-Homeopathic.com. Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order. Please note the shipment cost for resending the parcel will be borne by the customer.

  • What should I do if I receive a damaged parcel?

    when you receive your parcel if you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to info@Ayurvedic-Homeopathic.com

  • I have only received part of my order

    Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email.

  • I have received a defective item or my order is incorrect

    If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.